Supplier fulfilment
Orders are fulfilled according to the availability and dispatch timing of the connected supplier.
Follow the order
Where tracking is available, it will be associated with your order after dispatch.
Check before sending
Return rules can vary by product. Contact client care before returning an item so the correct route can be confirmed.
Shipping charges and delivery estimates+
The final shipping method, charge and estimate shown during checkout are authoritative for the order. They can vary by destination, basket contents and supplier.
Damaged or incorrect items+
Contact client care promptly with your order number and clear photographs of the item and packaging.
Refund timing+
Approved refunds are returned through the original payment method. Processing time can depend on the payment provider.