Client care
How can we help?
Questions about an order, product or return? Start here and we will point you in the right direction.
Before you write.
Where can I see my order?+
Open My Account and choose Orders. Guest customers can use the confirmation email they received after checkout.
How do returns work?+
Return eligibility depends on the product and supplier. Check the Shipping & Returns page or contact client care before sending anything back.
Can I change an order?+
Contact client care as soon as possible. Once fulfilment has started, changes may no longer be possible.
When will tracking appear?+
Tracking is normally added after the supplier dispatches the order. Timing can vary by product and destination.